Illustration by Alex Castro / The Verge
Amazon has announced a new policy to pay customers directly for claims of property damage or personal injury under $1,000 caused by defective products. The new policy begins on September 1st and will apply to all products sold on Amazon.com regardless of who sells them.
Previously, if you wanted to file a similar type of claim, you had to work with the seller — which has raised questions of who’s really at fault for defective problems sold on the platform. But when this policy kicks in, Amazon customer service will help facilitate claims between a customer, the seller, and the seller’s insurance provider.
The $1,000 figure accounts for “more than 80 percent of cases,” according to Amazon. The company won’t ask sellers for reimbursement…