Microsoft says its own customer support tools were compromised by the SolarWinds hackers

Illustration by Alex Castro / The Verge

Microsoft says some of its customer support tools were accessed by the hacking group Nobelium, which was also connected to the SolarWinds attacks, due to a Microsoft customer service agent’s computer being compromised. Microsoft told Reuters that the agent had limited access, and was able to see things like what services customers used, and their billing contact information. According to Microsoft, the hackers used the info gleaned from the tools to start “highly targeted” attacks on specific Microsoft customers.

The attacks, Microsoft says, were part of a larger Nobelium campaign largely focused on IT companies and governments throughout the world. The company says it’s reached out to the customers who were impacted by the hacking…

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